Refund policy

Return, Exchange & Refund Policy

At Merakibysam, we want you to feel confident with your purchase. If you experience an issue with your order, please contact our customer-care team and we will assist you in accordance with the policy below.

Return & Exchange Requests
To request an eligible return or exchange, please contact us within 24 hours of delivery.

Items must be unused, unworn, unwashed, with all original tags intact and returned in their original packaging with any accessories received.

All return and exchange requests are subject to eligibility verification and a quality check.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 24 hours of delivery with your order details and clear photos/videos showing the issue.

Once verified, we will assist you with the appropriate resolution, which may include a replacement, exchange or refund depending on the circumstances and product availability.

Exchanges

Approved exchanges are subject to size and stock availability. If the requested replacement is unavailable, our team will guide you through the available alternatives.

Items Not Eligible for Return or Exchange

Items that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging may not be eligible.

Products clearly marked as final sale or non-returnable on the product page will also not be eligible, except where applicable consumer law requires otherwise.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally initiated within 5–10 business days after inspection and approval. The time taken for the amount to reflect may vary depending on your bank or payment provider.

For Cash on Delivery orders, our customer-care team will inform you of the applicable refund method.

Shipping Charges

Original shipping, COD or other service charges may be non-refundable unless the return is due to a verified damaged, defective, incorrect product or an error on our part.

Contact Us

For return, exchange or refund assistance, please contact Merakibysam through the official customer-care details provided on our Contact Us page.