Grievance Redressal Policy
Grievance Redressal Policy
At Merakibysam, we are committed to addressing customer concerns fairly, transparently and within a reasonable timeframe.
Grievance Officer
Name: Yellanore Samreen Begum
Designation: Grievance Officer, Merakibysam
Email: Contact@merakibysam.in
Customer Care / WhatsApp: +91 9515864162
Support Hours: 11:00 AM – 8:00 PM
How to Raise a Grievance
If you have a complaint or concern regarding an order, product, payment, delivery, return, exchange, refund, privacy matter or use of our website, please contact us using the details above.
Please include, where relevant:
- your name
- order number
- registered email address or phone number
- a clear description of the issue
- supporting photographs, videos or documents, if applicable
Acknowledgement
We aim to acknowledge customer grievances within a reasonable period after receiving all necessary information.
Resolution
We will review the grievance, may request additional information where required, and aim to provide an appropriate resolution in accordance with applicable law and our store policies.
The time required to resolve a grievance may vary depending on the nature and complexity of the matter.
Escalation
If you are not satisfied with the response provided, you may reply to the same communication requesting further review by the Grievance Officer.
Nothing in this policy restricts any rights or remedies available to consumers under applicable law.
Contact Details
Trading Name: Merakibysam
Legal Proprietor: YELLANORE SAMREEN BEGUM
GSTIN: 36DXKPB0384N1Z5
Email: Contact@merakibysam.in
Customer Care / WhatsApp: +91 9515864162